Terms & Conditions

Who We Are

Our website address is: https://idyhya.com

Welcome to IDYHYA, your one-stop platform for high-quality physical and digital products based in Morocco. By accessing or using our services, including browsing and purchasing products on this website (referred to as “our Platform”), you agree to be bound by these Terms and Conditions, our Privacy Policy, Cookies Policy, and all applicable laws and regulations. If you do not agree with any part of these terms, please refrain from using our website. Our services are for users 18 years or older.

1. Definitions

  • “You” or “User”: Any individual or entity accessing the platform for any purpose, including purchasing products.
  • “We,” “Us,” or “IDYHYA”: Refers to the eCommerce platform and the company behind it.
  • “Products”: Goods or services offered for sale on the platform (both physical and digital).
  • “Account”: A user’s profile registered on IDYHYA.

2. User Registration and Account

  • You must create an account to access certain features.
  • You agree to provide accurate and updated information.
  • You are responsible for maintaining confidentiality of login credentials.
  • You must notify us immediately of unauthorized account use.
  • Automated bots or abusive use is prohibited.

3. Product Availability and Descriptions

  • Availability: Products are subject to stock availability. If unavailable, we will notify you and offer alternatives or refunds.
  • Pricing: Prices are in USD/MAD and may change without notice. Final pricing includes shipping and taxes shown at checkout.
  • Payments: Securely processed through third-party gateways.
  • Descriptions: We strive for accuracy but do not guarantee all product info is error-free or complete.

4. Orders and Shipping

  • By placing an order, you agree to purchase subject to availability and listed price.
  • Orders are confirmed once payment is received, and you’ll receive confirmation by email.
  • Shipping times may vary by location, availability, and other factors.
  • International orders may include customs duties or import taxes (customer responsibility).

5. Returns, Refunds, and Cancellations

  • Returns: Eligible within 30 days if unused, unopened, and in original condition (exemptions may apply, e.g., digital goods).
  • Refunds: Issued to original payment method once return is received and inspected, per our Return and Refund Policy.
  • Cancellations: Allowed if the order has not yet been processed or shipped.

6. Payments and Security

We accept credit/debit cards, PayPal, and local payment options. All transactions are securely processed through PCI-compliant payment gateways. Your information is protected with encryption and industry security protocols.

7. Intellectual Property

All content (text, images, graphics, logos, designs, software) is the property of IDYHYA or its licensors, protected by intellectual property laws.

  • Users are granted a limited, non-transferable license for personal, non-commercial use.
  • Unauthorized copying, reproduction, or modification is prohibited.
  • User-generated content grants us a non-exclusive license to use it.

8. Limitation of Liability

IDYHYA is not liable for damages arising from use or inability to use our platform or products. We are not responsible for delays or failures caused by events beyond our control (natural disasters, strikes, government restrictions).

9. Privacy and Data Protection

By using our platform, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal data.

10. Governing Law and Dispute Resolution

These Terms are governed by Moroccan law. Disputes shall be resolved through alternative dispute resolution (ADR) methods where possible, or Moroccan courts if unresolved.

11. Modifications and Updates

We may update these Terms at any time. Changes take effect once posted on our website. Significant updates may be notified by email or website notice.

12. Termination

We may suspend or terminate your account at any time, with or without notice, if you breach these Terms or engage in harmful behavior.

13. Contact Information

If you have any questions, please contact us:

Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree, please do not use our platform.