Return and Refund Policy

Who We Are

Our website address is: https://idyhya.com

At IDYHYA, we are committed to providing high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines how to return products and request refunds. Please read this policy carefully to understand your rights and obligations under Moroccan Law 31-08 on consumer protection.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Time Frame: You must request a return within 30 days from the date of delivery.
  • Condition of the Product: The product must be unused, unopened, and in its original packaging. Products that have been used, opened, or altered cannot be returned.
  • Proof of Purchase: A valid order confirmation or receipt is required to initiate the return process.
  • Non-Returnable Items: Certain products are exempt, such as:
    • Digital products (e.g., downloadable items or subscriptions)
    • Customized or personalized items
    • Gift cards or vouchers

2. How to Initiate a Return

Step Action Timeline
1 Contact us at yassin@idyhya.com with your order number and reason for return. Within 30 days of delivery
2 Receive return instructions and shipping address from our team (may include photo request). Within 2 business days of your request
3 Ship the item back (customer pays shipping unless defective). As soon as possible after instructions

3. Refund Process

  • Inspection of Returns: We inspect the returned item to ensure it meets eligibility criteria.
  • Approval: If approved, a refund will be issued to the original payment method used.
  • Timeline: Refunds are typically processed within 7–10 business days after inspection. Processing times may vary by bank/payment provider.
  • Partial Refunds: May apply if returned items show signs of use or damage. Taxes and duties are non-refundable for international returns.

4. Exchanges

We do not offer direct exchanges. Please initiate a return and place a new order for a replacement product.

5. Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 7 days of delivery. We will arrange for a replacement or full refund, including covering return shipping costs.

6. Cancellations

To cancel an order, contact us as soon as possible. If your order has already been processed or shipped, cancellation may not be possible, and the return process must be followed instead.

7. Exceptions and Special Cases

  • Sale Items: Only regular-priced items may be refunded. Sale items are non-refundable unless defective or damaged.
  • International Returns: Return shipping costs for international orders are the responsibility of the customer. Refunds may take longer due to customs clearance.

8. Contact Information

For any questions about returns, refunds, or exchanges, contact our support team:

9. Changes to the Return and Refund Policy

We may update this Return and Refund Policy at any time. Changes will take effect immediately once posted on our website. Significant changes may also be notified by email or website notice.

Acceptance of Return and Refund Policy

By purchasing from IDYHYA, you acknowledge that you have read, understood, and agree to this Return and Refund Policy. See our Terms and Conditions for related details.