Privacy policy

Who We Are

Our website address is: https://idyhya.com

At IDYHYA, we value the privacy of our customers and users. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website or use our services. By accessing our website and using our services, you agree to the practices described in this policy. We have notified the CNDP (Commission Nationale de contrôle de la protection des Données à caractère Personnel) of our data processing activities as required by Moroccan Law 09-08.

1. Information We Collect

Personal Information:

  • Account Information: When you create an account, we collect your name, email address, phone number, and other relevant details.
  • Order Information: When you place an order, we collect your shipping address, payment details, and purchase history.
  • Payment Information: We do not store payment details; payment processing is handled through secure third-party gateways (e.g., PayPal, Stripe).
  • Customer Service Interactions: If you contact us for support, we may collect information about the issue and the interaction.

Non-Personal Information:

  • Cookies and Tracking Data: Includes browsing behavior, IP address, device type, and browser information.
  • Usage Data: How you use and interact with our website (pages viewed, time spent, clicks).

2. How We Use Your Information

  • Order Processing: To process and fulfill your orders, including shipping, billing, and customer service.
  • Personalized Experience: To recommend products based on your preferences.
  • Marketing Communications: To send promotional emails, newsletters, and special offers (opt-out available).
  • Security and Fraud Prevention: To protect against unauthorized access and fraud.
  • Legal Compliance: To comply with obligations, resolve disputes, and enforce agreements.

3. Sharing Your Information

We do not share your personal information with third parties, except in the following cases:

  • Third-Party Service Providers: To assist in fulfilling your orders, processing payments, or providing support.
  • Business Transfers: In the event of a merger, acquisition, or sale.
  • Legal Requirements: If required by law, court order, or legal process.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Types of cookies:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Help us understand how users interact with the site.
  • Advertising Cookies: Used for targeted advertising.

You can manage your cookie preferences through your browser settings.

5. Data Security

We implement industry-standard encryption (SSL) for secure data transmission. In case of a breach, we will notify affected users as required by law. However, no method of transmission is 100% secure.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined or as required by law. Once no longer needed, data will be securely deleted or anonymized.

7. Your Rights and Choices

Under Moroccan Law 09-08 and GDPR (if applicable), you have the right to:

  • Access, correct, or update your data.
  • Request deletion of your data, subject to legal obligations.
  • Opt-out of marketing communications at any time.
  • Request data portability in machine-readable format.
  • Object to processing for certain purposes (e.g., marketing).

For EU customers, we have appointed an EU representative for GDPR compliance. Contact: contact@idyhya.com.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children. If such data is collected, it will be deleted immediately.

10. International Transfers

Your personal information may be processed in countries other than your own. By using our platform, you consent to such transfers.

11. Updates to This Privacy Policy

We may update this policy from time to time. Significant changes will be posted on this page and may also be sent by email or website notice.

12. Contact Information

If you have any questions, please contact us:

Acceptance of Privacy Policy

By using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy. Our services are for users 18 years or older; if you are under 18, please do not use the site.